Richmond Valley Council’s Vision for Inclusion is that of a sustainable, equitable and accessible community, where the diverse needs, aspirations and strengths of all residents and abilities are supported, promoted and celebrated.
Richmond Valley Council’s tourism team aim to ensure everyone’s visit and experience in the Richmond Valley is enjoyable and inclusive. We are committed to providing suitable access for all of our visitors, whatever their individual needs. In this information, we aim to accurately describe our facilities and services to give you the confidence to travel and stay in the Richmond Valley.
Accessible Attractions
The Richmond Valley has accessible attractions that suit families and all levels of mobility. To view our accessible attractions click here.
Accessible Accommodation
Accessible accommodation is available in Casino and Evans Head. For more information on accessible accommodation in the Richmond Valley region click here.
Casino Visitor Information Centre
There is designated accessible parking available at the Casino Visitor Information Centre and throughout the Casino CBD. The parking area located in front of the Visitor Information Centre where there is clear access to the centre. The path into the centre is flat with a small ramp into the centre.
- The entrance door to the centre is 800mm wide, staff are happy to assist opening the door. The centre is spacious inside and easy to navigate for persons using a wheelchair or mobility aid.
- The flooring is all one level inside the visitor centre and is slip resistant.
- A unisex accessible toilet is available with a baby change table. There is also an accessible ladies and mens toilet.
- The reception desk has two levels, one is at wheel chair height.
- There is a mobile eftpos machine available for purchases.
- Service animals are welcome inside the centre and there is information available for service animals including vets, nearby parks and walking tracks.
- Most brochures and pamphlets available can be printed in large print on request.
Woodburn Visitor Information Centre
The Woodburn Visitor Information Centre and Community Building is located in the Woodburn Riverside Park. The park is pet friendly and wheelchair accessible 24 hours per day. There is no designated accessible parks in the Woodburn CBD however parking in Cedar Street is wide and suitable for wheelchair users. Cedar Street is close to local shops and only a short walk away from the Woodburn Visitor Information Centre, Community Centre and Woodburn Riverside Park.
- The Woodburn Community Centre is accessed via a ramp that is 1450mm wide with tactile surfaces.
- The entrance to the community centre is 900mm wide and 1800mm high and can be locked open by latches on the ground. The doors are capable of opening to a width of 1800mm wide when the double doors are both open. There are two sets of double doors leading into the facility that are to be opened manually.
- The entrance to the community centre is flat with no step and leads inside to slip resistant flooring. An accessible toilet with braille sign is available inside the centre’s building.
- The community centre is equipped with a large open plan kitchen and conference area.
- The front entrance to the Woodburn Visitor Centre is 900mm wide and 1800mm high with ramp into the centre. The door is opened manually however staff are happy to assist customers as they enter.
- The flooring is all one level inside the visitor centre and is slip resistant. Seating is available for customers. The room is open plan and has good circulation space.
- The desk at the visitor is not low enough to serve at wheelchair height however staffs are able to provide service from the reception side of the desk.
- Mobile EFTPOS facilities are available in the visitor centre.
- Service animals are welcome inside the visitor centre.
- Large print brochures are available on request.
- An accessible toilet is available in the public toilet area adjacent to the visitor centre only 10 metres away. It is accessed via a ramp with tactile surfaces and has a width of 1450mm.
- Braille is on the toilet door signs.
- Information can be provided for service animals such as closest dog park, veterinary clinic etc.
- The Woodburn Riverside Park is pet friendly and wheelchair accessible 24 hours per day.
Evans Head Visitor Information Centre
The Evans Head Visitor Information Centre has ramp access that leads to bitumen road where parking is available. There is no designated accessible parking at the centre however with the ramp access and abundant, wide-open parking spaces, access to the building should not be hindered. The building can also be accessed via three steps leading up to the front veranda.
- The entrance door to the Evans Head Visitor Information Centre is open at all times during business trade.
- The entrance is a manual door however if it is closed staff are trained to assist should the customer require help.
- There is no step into the entrance of the visitor centre and the floor is all one level throughout the building.
- The entrance door to the visitor centre is approximately 840mm wide and 2700mm high.
- The floor is carpeted throughout the centre.
- There is adequate spacing of at least 1000mm between brochure and product display racks.
- Public toilet facilities are not available at the visitor centre. The nearest public toilet facilities are located within Reflections Holiday Park approximately 100 metres away. The public toilet facilities can be accessed via cement footpaths that lead from the visitor centre, through the reserve and to the public toilet facilities.
- Mobile EFTPOS is available at the Evans Head Visitor Information Centre.
- Large print brochures are available on request, subject to availability.
- Service animals are welcomed inside the visitor centre building.
- Seating is available inside the centre.
- The front desk of the visitor centre is of a height that is suitable for wheelchair users.
- Information can be provided for service animals such as closest dog park, veterinary clinic etc.